24/7
Customer Support
TCS supports their customers 24/7: starting the moment a freight forwarder requests a quote and not
ending before actual delivery of the consignment. Our customer service is built on three pillars:
Listen to the customer
At TCS, we are genuinely interested in our customer. The more we know about his needs and requirements,
the better we are capable of offering a tailor-made solution for his time-critical consignment.
The customer is part of our team
We consider a consignment as a joint project of both our customer and our team.
Together, we can make sure a time-critical consignment is handled in the right way.
The customer provides us with the correct (shipment) details so we can offer the most suitable solution.
This information combined with our expertise results in a tailor-made product.
Be honest and act sincere
Having an open dialogue is one of our principles. We keep our customers well informed at all times.
This means communicating both positive and less positive messages regarding the consignment.
Honesty – in our view – is the basis of mutual respect.
“Our goal involves more than just delivering a time-critical consignment;
it means above all taking care of our customer”